0:00 Intro
0:35 Describe Waggener Edstrom and your role at the firm?
a. Wagenner Edstrom (WagEd) specializes in technology and is incredibly relationship oriented. Specifically, WagEd has a long track record with Microsoft.
b. Kristine Gloria is the liaison with account work and digital strategies.
1:17 How has social media evolved and what is your role?
a. Social media has grown from social networks such as Facebook, to micro blogging on Twitter, and has developed into a tool for both personal and professional purposes.
WagEd often uses LinkedIn to do bio searches on their clients and future employees.
b. Kristine's role has been to implement these tools in the business. She is not an early adopter, but watches the space closely.
2:27 How did you gain an initial awareness of social media and how have you implemented it at Waggener Edstrom?
a. SXSW 2007: Sarah Lacy/Mark Zuckerberg Interview and the importance of Twitter
b. Took this momentum to the office.
i. Began a WE Digital Think Tank
4:06 What forms of social media do you use and how does it benefit you as a P.R. firm?
a. Twitter: "Everyday, every hour"
i. Relationships with reporters
b. Facebook
c. LinkedIn: Bio searching specifically
5:11 Commercial
5:41 What is Waggener Edstrom's involvement with the blogosphere and how do you approach bloggers with pitches?
a. Active bloggers on external side of WagEd as marketing
b. Use of blogs internally
6:13 What do you think the relationship between bloggers and P.R. firms should be?
a. Understanding the avenue of communication is key
b. Building relationships is essential
c. Bloggers write what they want to write-it's not personal
6:50 What social media tools do you use on an everyday basis and how have these tools expanded your personal and professional relationships?
a. Keep things professional
b. Social media has helped expand Kristine's network
i. Helps others understand social media tools
7:41 You mentioned social media as a double-edged sword, can you elaborate on this?
a. Blurs personal and professional life
b. Social Media is extremely self-involved
c. You must be in tune to your own personal brand
i. Austin 3.0
9:12 Where do you see social media going in the future in both public relations and personal lives?
a. Kristine does not see blogging as taking over the journalistic venue
b. The public will begin to understand idea of the "double edged sword."
9:53 Outro
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